Ordering Online or Shopping Instore

Find answers to common questions about ordering online or shopping in-store, including pricing, stock availability, product details, and order management.

• Can I amend or cancel my order after it has been placed?
• Characteristics of wood
• Characteristics of natural stone
• How accurate are the tile displays in your showroom?
• How accurate are the images on the website?
• Do your online prices include VAT?
• Is everything on the website in stock?
• How can I see how what you have in stock?
• What are tile batches?
• Do tiles vary in colour or size?
• Should I order extra tiles to be on the safe side?
• How do I work out how many tiles I need?