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Ordering Online or Shopping Instore
Find answers to common questions about ordering online or shopping in-store, including pricing, stock availability, product details, and order management.
- Can I amend or cancel my order after it has been placed?
- How accurate are the tile displays in your showroom?
- Do your online prices include VAT?
Samples
Choosing tiles for your home is a big decision. To help you make the perfect choice with confidence, we offer samples of a wide selection of our tiles.
- Can I order a wood sample?
- Can I collect samples in person?
- How long will it take to receive my samples?
- How do I order samples in your Showroom?
- Can I get a sample of a tile?
Delivery
Find out more information on our delivery service, including delivery timeframes and costs.
- Do you collect pallets after delivery?
- Can the driver help carry my order into the property?
- Can my order be delivered on a particular day?
- Can I specify a delivery time?
- Can my order be delivered at the weekend?
Click and Collect
Find answers to the most common Click & Collect questions, including collection times and notifications.
- When can I collect my order?
- How will I know when my order is available for collection?
- Can someone else collect my order for me.
- Can I collect my order from the Showroom?
Returns
Learn about our returns process, including eligibility and return timeframes.
- Can I amend or cancel my order after it has been placed?
- How do I return my order?
- Can I return an order placed in the TileStyle Showroom?
- Can I return my online order?
- Can I return leftover tiles?
Report An Issue
Experiencing a problem with your order, delivery or product? This section guides you through how to report issues and get them resolved as smoothly as possible.
- I have an issue with my order
- I got the wrong tiles in my order
- There are items missing from my order
- I got the wrong items in my order
- My order arrived damaged, what should I do?