--- title: TileStyle Frequently Asked Questions description: Find answers to frequently asked questions about shopping with TileStyle, order queries, delivery and collections. Browse our FAQs to get the information you need. --- [Skip to content](https://hubspot.tilestyle.ie/faqs#main-content) [![TileStyle Logo Black.](https://hubspot.tilestyle.ie/hs-fs/hubfs/Primary%20Logo@3x.png?width=200&height=55&name=Primary%20Logo@3x.png)](https://tilestyle.ie/) Open main navigation Close main navigation - [Contact us](https://tilestyle.ie/pages/contact-us) [Contact us](https://tilestyle.ie/pages/contact-us) How can we help you? - There are no suggestions because the search field is empty. ### [Ordering Online or Shopping Instore Find answers to common questions about ordering online or shopping in-store, including pricing, stock availability, product details, and order management.](https://hubspot.tilestyle.ie/faqs/ordering-online-or-shopping-instore?hsLang=en) - [Can I amend or cancel my order after it has been placed?](https://hubspot.tilestyle.ie/faqs/can-i-amend-or-cancel-my-order-after-it-has-been-placed?hsLang=en) - [How accurate are the tile displays in your showroom?](https://hubspot.tilestyle.ie/faqs/how-accurate-are-the-tile-displays-in-your-showroom?hsLang=en) - [Do your online prices include VAT?](https://hubspot.tilestyle.ie/faqs/do-your-online-prices-include-vat?hsLang=en) [See more](https://hubspot.tilestyle.ie/faqs/ordering-online-or-shopping-instore?hsLang=en) ### [Samples Choosing tiles for your home is a big decision. To help you make the perfect choice with confidence, we offer samples of a wide selection of our tiles.](https://hubspot.tilestyle.ie/faqs/samples?hsLang=en) - [Can I order a wood sample?](https://hubspot.tilestyle.ie/faqs/can-i-order-wood-samples?hsLang=en) - [Can I collect samples in person?](https://hubspot.tilestyle.ie/faqs/can-i-collect-samples-in-person?hsLang=en) - [How long will it take to receive my samples?](https://hubspot.tilestyle.ie/faqs/how-long-will-it-take-to-receive-my-samples?hsLang=en) - [How do I order samples in your Showroom?](https://hubspot.tilestyle.ie/faqs/how-do-i-order-samples-in-your-showroom?hsLang=en) - [Can I get a sample of a tile?](https://hubspot.tilestyle.ie/faqs/can-i-get-a-sample-of-a-tile?hsLang=en) [See more](https://hubspot.tilestyle.ie/faqs/samples?hsLang=en) ### [Delivery Find out more information on our delivery service, including delivery timeframes and how deliveries are made.](https://hubspot.tilestyle.ie/faqs/delivery?hsLang=en) - [Do you collect pallets after delivery?](https://hubspot.tilestyle.ie/faqs/do-you-collect-pallets-after-delivery?hsLang=en) - [Can the driver help carry my order into the property?](https://hubspot.tilestyle.ie/faqs/can-the-driver-help-carry-my-order-into-the-property?hsLang=en) - [Can my order be delivered on a particular day?](https://hubspot.tilestyle.ie/faqs/can-my-order-be-delivered-on-a-particular-day?hsLang=en) - [Can I specify a delivery time?](https://hubspot.tilestyle.ie/faqs/can-i-specify-a-delivery-time?hsLang=en) - [Can my order be delivered at the weekend?](https://hubspot.tilestyle.ie/faqs/can-you-deliver-my-order-at-the-weekend?hsLang=en) [See more](https://hubspot.tilestyle.ie/faqs/delivery?hsLang=en) ### [Click and Collect Find answers to the most common Click & Collect questions, including collection times and notifications.](https://hubspot.tilestyle.ie/faqs/click-and-collect?hsLang=en) - [When can I collect my order?](https://hubspot.tilestyle.ie/faqs/when-can-i-collect-my-order?hsLang=en) - [How will I know when my order is available for collection?](https://hubspot.tilestyle.ie/faqs/how-will-i-know-when-my-order-is-available-for-collection?hsLang=en) - [Can someone else collect my order for me.](https://hubspot.tilestyle.ie/faqs/can-someone-else-collect-my-order-for-me?hsLang=en) - [Can I collect my order from the Showroom?](https://hubspot.tilestyle.ie/faqs/can-i-collect-my-order-from-the-showroom?hsLang=en) [See more](https://hubspot.tilestyle.ie/faqs/click-and-collect?hsLang=en) ### [Returns Learn about our returns process, including eligibility and return timeframes.](https://hubspot.tilestyle.ie/faqs/returns?hsLang=en) - [Online Order Withdrawal](https://hubspot.tilestyle.ie/faqs/online-order-withdrawal?hsLang=en) - [Can I amend or cancel my order after it has been placed?](https://hubspot.tilestyle.ie/faqs/can-i-amend-or-cancel-my-order-after-it-has-been-placed-0?hsLang=en) - [How do I return my order?](https://hubspot.tilestyle.ie/faqs/how-do-i-return-my-order?hsLang=en) - [Can I return an order placed in the TileStyle Showroom?](https://hubspot.tilestyle.ie/faqs/can-i-return-an-order-placed-in-the-tilestyle-showroom?hsLang=en) - [Can I return my online order?](https://hubspot.tilestyle.ie/faqs/can-i-return-my-online-order?hsLang=en) [See more](https://hubspot.tilestyle.ie/faqs/returns?hsLang=en) ### [Report An Issue Experiencing a problem with your order, delivery or product? This section guides you through how to report issues and get them resolved as smoothly as possible.](https://hubspot.tilestyle.ie/faqs/report-an-issue?hsLang=en) - [I have an issue with my order](https://hubspot.tilestyle.ie/faqs/i-have-an-issue-with-my-order?hsLang=en) - [I got the wrong tiles in my order](https://hubspot.tilestyle.ie/faqs/i-got-the-wrong-tiles-in-my-order?hsLang=en) - [There are items missing from my order](https://hubspot.tilestyle.ie/faqs/there-are-items-missing-from-my-order?hsLang=en) - [I got the wrong items in my order](https://hubspot.tilestyle.ie/faqs/i-got-the-wrong-items-in-my-order?hsLang=en) - [My order arrived damaged, what should I do?](https://hubspot.tilestyle.ie/faqs/my-order-arrived-damaged-what-should-i-do?hsLang=en) [See more](https://hubspot.tilestyle.ie/faqs/report-an-issue?hsLang=en) ### [General Information General information about our Showroom, Warehouse and Trade Store including opening hours location.](https://hubspot.tilestyle.ie/faqs/general-information?hsLang=en) - [Do I need to make an appointment to visit your Showroom?](https://hubspot.tilestyle.ie/faqs/do-i-need-to-make-an-appointment-to-visit-your-showroom?hsLang=en) - [What are your Showroom opening hours?](https://hubspot.tilestyle.ie/faqs/what-are-your-showroom-opening-hours?hsLang=en) - [Where is the TileStyle Showroom?](https://hubspot.tilestyle.ie/faqs/where-is-the-tilestyle-showroom?hsLang=en) [See more](https://hubspot.tilestyle.ie/faqs/general-information?hsLang=en) ### [Help and Advice Need a hand? Explore useful tips, guidance, and answers to common questions.](https://hubspot.tilestyle.ie/faqs/help-and-advice?hsLang=en) - [Can I compare different tiles I the visualiser?](https://hubspot.tilestyle.ie/faqs/can-i-compare-different-tiles-i-the-visualiser?hsLang=en) - [Natural Stone Guidance](https://hubspot.tilestyle.ie/faqs/natural-stone-guidance?hsLang=en) - [Can I get a sample of wood flooring?](https://hubspot.tilestyle.ie/faqs/can-i-get-a-sample-of-wood-flooring?hsLang=en) - [Kahrs Natural Wood Flooring Guidance](https://hubspot.tilestyle.ie/faqs/kahrs-natural-wood-flooring-guidance?hsLang=en) - [Broadleaf Wood Flooring Guidance](https://hubspot.tilestyle.ie/faqs/broadleaf-wood-flooring-guidance?hsLang=en) [See more](https://hubspot.tilestyle.ie/faqs/help-and-advice?hsLang=en) [![Primary Logo@3x](https://hubspot.tilestyle.ie/hs-fs/hubfs/Primary%20Logo@3x.png?width=150&height=41&name=Primary%20Logo@3x.png "Primary Logo@3x")](https://tilestyle.ie/) Copyright © 2026,