--- title: My order arrived damaged, what should I do? description: Received a damaged order? Contact us within 3 days with photos and your order reference so we can resolve the issue quickly. --- [Skip to content](https://hubspot.tilestyle.ie/faqs/my-order-arrived-damaged-what-should-i-do#main-content) [![TileStyle Logo Black.](https://hubspot.tilestyle.ie/hs-fs/hubfs/Primary%20Logo@3x.png?width=200&height=55&name=Primary%20Logo@3x.png)](https://tilestyle.ie/) Open main navigation Close main navigation - [Contact us](https://tilestyle.ie/pages/contact-us) [Contact us](https://tilestyle.ie/pages/contact-us) How can we help you? - There are no suggestions because the search field is empty. 1. [TileStyle Frequently Asked Questions](https://hubspot.tilestyle.ie/faqs?hsLang=en) 2. [Report An Issue](https://hubspot.tilestyle.ie/faqs/report-an-issue?hsLang=en) # My order arrived damaged, what should I do? We carefully pack and check every order before it leaves us. However, occasionally orders can get damaged in transit. If your order has unfortunately arrived damaged, please fill out our [contact form](https://tilestyle.ie/pages/contact-us) , attaching a photo of the damages/breakages and your order reference so we can look into it for you. All orders must be examined once received and any damages or issues must be reported to us within 3 days of receiving of the goods**.** No claims can be processed after this time.   - [Ordering Online or Shopping Instore](https://hubspot.tilestyle.ie/faqs/ordering-online-or-shopping-instore?hsLang=en) - [Samples](https://hubspot.tilestyle.ie/faqs/samples?hsLang=en) - [Delivery](https://hubspot.tilestyle.ie/faqs/delivery?hsLang=en) - [Click and Collect](https://hubspot.tilestyle.ie/faqs/click-and-collect?hsLang=en) - [Returns](https://hubspot.tilestyle.ie/faqs/returns?hsLang=en) - [Report An Issue](https://hubspot.tilestyle.ie/faqs/report-an-issue?hsLang=en) - [General Information](https://hubspot.tilestyle.ie/faqs/general-information?hsLang=en) - [Help and Advice](https://hubspot.tilestyle.ie/faqs/help-and-advice?hsLang=en#main-content) - [Room Visualiser](https://hubspot.tilestyle.ie/faqs/help-and-advice?hsLang=en#room-visualiser) - [Natural Stone Guidance](https://hubspot.tilestyle.ie/faqs/help-and-advice?hsLang=en#natural-stone-guidance) - [Wood Flooring Guidance](https://hubspot.tilestyle.ie/faqs/help-and-advice?hsLang=en#wood-flooring-guidance) - [Kahrs Natural Wood Flooring Guidance](https://hubspot.tilestyle.ie/faqs/help-and-advice?hsLang=en#kahrs-natural-wood-flooring-guidance) - [Broadleaf Wood Flooring Guidance](https://hubspot.tilestyle.ie/faqs/help-and-advice?hsLang=en#broadleaf-wood-flooring-guidance) - [Luxury Vinyl Flooring Guidance](https://hubspot.tilestyle.ie/faqs/help-and-advice?hsLang=en#luxury-vinyl-flooring-guidance) [![Primary Logo@3x](https://hubspot.tilestyle.ie/hs-fs/hubfs/Primary%20Logo@3x.png?width=150&height=41&name=Primary%20Logo@3x.png "Primary Logo@3x")](https://tilestyle.ie/) Copyright © 2026,